From the very beginning, we had a very clear idea of how we wanted to develop relationships with our clients. Our long history specialising in custom promotional products has allowed us to develop a deep understanding of a large variety of industry sectors that need our products. The truth is, many large businesses, Public Sector bodies, not-for-profit organisations and marketing agencies, trust us to provide them with a broad range of bespoke products that build their brands or promote a key message to their chosen audience.
This is how we work at Web Products Direct
Since we have such a wide range of custom promotional products available to personalise, it is much simpler for our clients to order them all in one place and, obviously, this has many advantages:
Surely, as the marketing director of your company or a marketing agency, you have been in the following situation: you have to organize an event where you need Landyards to identify authorised personnel, fabric wristbands to manage access to the right places, want personalised Car Air Freshener as a promotional giveaway or want to reward success and participation by giving away a medal. It can make your head spin? You start searching online for each product and a reliable quote to compare prices, and you end up wasting a great deal of valuable time with limited success. In the end, you cannot find anything that really suits your needs.
That is where Web Products Direct comes in. Tell us a little about your event, provide some branding artwork, and we will provide a range of options for promoting the event, with design ideas if you like, and very importantly provide a fully costed quote with no hidden costs! Our aim is to make the procurement process as simple as we can for you.
Our customers are usually large companies that buy our custom promotional products in larger volumes, and because we develop partner relationships built on mutual trust, we are able to offer highly competitive prices. In fact, we know each of our customers so well that we are able to tailor our products and services to their budget. However, it is not just about price! By working in partnership the process from enquiry to delivery runs much more smoothly saving time and therefore money!
We are your trusted provider
As a key supplier, we know we need to build strong relationships with our clients that are beneficial for both us and them. At Web Products Direct we are experts in personalising products; but not only the product. We also personalise our service to our clients as part of our aim to build and confidence in the relationships. In this sense, we have always been committed to creating and fostering lasting relationships with those we work with that offer lasting value in the long-term.
How do we build lasting relationships?
Our customer service approach goes beyond mere transactions. We seek the long-term satisfaction of our client’s needs so that they think of us whenever they need personalised products for their business, event or fund-raising activity. It is a learning relationship and we are flexible and adaptable and easily able to adapt to the changing needs of our client’s organisation.
Following this approach, our philosophy is based on going above and beyond the well-known B2B or B2C models. Web Products Direct adopts a more human approach, which is precisely the name we give it – H2H (human-to-human) marketing and customer service. We are aware that, like consumers, organisation’s no longer simply buy products, but instead look for value, service, reliability and loyalty. And in all those areas we are experts!
We don’t offer stock-standard solutions. We personalise our conversations with each of our clients in the same way we personalise the products they buy from us. Personalised so it meets their needs. For this reason, our brand websites include all the information our clients need about our customised products so that they can leave us to design them on their behalf or design them themselves in a very intuitive way using our special design tool. Why not take a look and have fun designing a Wristband yourself! Obviously, we are only a phone call away if you need help along the way from enquiry to confirming the order.
Customsied promotional products: all in one place – the right place!
If you are a marketing agency or event organiser, a large company that wants to manage access for its employees, a football team that wants to raise funds for a charitable cause, or even the NHS promoting a good health campaign you can find everything you need in our one-stop-shop!
We have both Fabric and Silicone Wristbands and Landyards so that in your important events everything is under control. In addition, we offer you a design editor so you can see exactly how your personalized product will look. You can put the phrases you want, a logo, choose the Pantone colour of the corporate visual identity of your company … You will be surprised at the original bracelets you can create.
The recognition reflected in a personalized medal tastes better! Sports events are characterized by creating great expectation and enthusiasm, and therefore it is necessary to take care of every detail. And the medals is one of the most important details. The event will be memorable if the medal is too.
A car trip is more pleasant if the smell is too. A car air freshener is a small object that your customers can always do well if you have a hotel, a parking lot or a car wash. On our website you will find templates to create your favorite car air freshener and with the fragrance that you think the audience will be most liked, but you can also choose to personalized the shape! In addition, if you are a company and you have decided to give it to your customers, you can put your contact details in the personalized car air freshener, they will always keep you in mind!
Companies themselves , including WPD, have no emotions; people do. It is the people who are part of the companies and contribute humanity that generate these relationships of trust. Of course, our quality custom products make a difference, but our humanity is what really makes us unique. Glad to continue growing alongside our customers!